Reliable maintenance for the servers & IT hardware your business depends on.

Responsive support and warranty cover for the servers, storage and networking that keep your operations running, with service levels shaped around what matters most to your business.
Talk to us about maintenance

Three ways to keep your hardware supported.

Every business runs a different mix of hardware, and every team wants to keep a different amount of support in house. So we offer three routes, and we are happy to help you choose the one that fits how you work.

Hardware Maintenance

Full support for the servers, storage and networking your operations depend on, backed by service levels matched to how critical each system is.

The right fit when you want your infrastructure looked after end to end, and faults handled quickly, without tying up your own team.

Extended Warranties

Cover that continues beyond the manufacturer's original warranty, keeping hardware protected and supported for longer rather than dropping off when the OEM cover ends.

A natural fit for equipment with plenty of useful life ahead, and a straightforward way to protect the investment you have already made.

Parts Only Warranties

Cover for replacement parts when hardware fails, without the bundled on-site labour of a full maintenance contract.

A cost-effective option for organisations with their own IT team, happy to fit parts themselves and simply wanting the components covered.

Not sure which suits your setup? That is exactly the kind of thing we are happy to talk through.

Get in touch

Service levels shaped around what matters most

Not every piece of hardware carries the same weight. A server running a core business system needs a different level of attention to a device that could wait until the next working day. So rather than a single fixed contract, cover is built around the response times that make sense for each part of your estate.

We will help you map the right service level to each part of your infrastructure, so the cover reflects your priorities.

4-hour Response

For business-critical systems where availability matters most, an engineer response within four hours keeps any disruption to a minimum.

Next business day

For important but less time-sensitive hardware, cover that has you back up and running the following working day.

Flexible cover windows

From standard business hours through to extended and around-the-clock cover, matched to when your business actually needs its systems available.

Tailored to your estate

Different systems can sit on different service levels within the same agreement, so you are paying for the right response in the right places rather than a blanket rate.

An engineer connecting network cables to a switch in a server rack

What good hardware support looks like.

Good maintenance is quiet. It is the confidence that when something needs attention, it is handled quickly by people who understand your setup, and that the rest of the time your infrastructure simply does what it is meant to.

A partnership, not a transaction.
We work alongside your team for the long term, not only when something breaks.
The right cover, not the most cover.
We recommend what your hardware actually needs, and we are honest about what it does not.
A team that knows your setup.
When something needs attention, you are speaking to people who understand your estate, not a queue.
Speak to us about your maintenance
Already know Kortek? Even better!

Many of the organisations we support first came to us for secure IT asset disposal, for refurbished hardware supply, or through a conversation about the equipment across their estate.

If we already know your estate:

we bring that context from day one, so there is less time spent building the picture and more time keeping you supported.

If we are new to each other:

our estate review gets us up to speed quickly, so you get the same tailored cover either way.

SUPPORT FROM DAY ONE

A simple way to get started.

From first conversation to ongoing cover, we handle the detail. You just tell us what you would like supported.
1

Get in touch

Fill in our short enquiry form and tell us about your infrastructure and what you would like supported. We will come back with clear next steps.

Start The Process
2

Estate review

We look at what you have in place and where maintenance could add the most value, drawing on anything we already know about your estate.

Start The Process
3

The right cover

We agree the cover that fits your hardware, priorities and budget, whether that is full maintenance, an extended warranty or parts only.

Start The Process
4

Ongoing support

Your infrastructure is looked after, with responsive help whenever you need it, clear reporting throughout and a team that knows your setup.

Start The Process
Photograph of the team at Kortek
ACCREDITED AND ACCOUNTABLE

The same standards behind everything we do.

  • ICO Registered
  • T11 Waste Exemption
  • Ecologi Partner - thousands of trees planted

Kortek is trusted by businesses across Yorkshire and beyond, including FTSE 100 companies. Every client receives the same level of compliance and care regardless of the size of their infrastructure.

Commonly asked questions

Everything you need to know.

If you cannot find the answer you are looking for, get in touch and we will be happy to help.

Servers, storage and networking equipment across most major manufacturers. If you are not sure whether your setup fits, tell us what you have and we will let you know.

Not at all. Many organisations come to us for maintenance first. If we have worked together before, that context helps, but it is not a requirement.

Full Hardware Maintenance covers support and cover end to end. Extended Warranties continue protection beyond the manufacturer's original term. Parts Only Warranties cover replacement components for teams happy to fit them in house.

Cover is built around the priority of each system, from a four-hour response for business-critical hardware through to next business day for less time-sensitive equipment.

Yes. One agreement can hold different service levels for different parts of your estate, so you pay for the right response in the right places rather than a blanket rate.

We are Yorkshire based and proud of it, but we support hardware for organisations across the country, from SMEs to some of the largest companies in the UK.